At Grid11, we focus on delivering premium, imported player-version jerseys. Due to the nature of our products, we follow a strict but fair return and exchange policy.

Digital Product Policy

Returns are accepted only in the following case:

• You received a wrong product (different team, player, or item than ordered)

❌ Returns are NOT accepted for:

• Size issues
• Change of mind
• Personal preference
• Wear, wash, or damage after Use

To be eligible for a return:

• The product must be unused, unwashed, and in original condition
• All tags and packaging must be intact
• A return request must be raised within 48 hours of delivery

EXCHANGES (SIZE ONLY)

Size exchange is allowed only if the requested size is available

• Exchange requests must be raised within 48 hours of delivery at support@grid11.in
• The product must be unused, unwashed, and in original condition

⚠️ Important:

• Re-delivery shipping cost for exchanges must be borne by the customer
• If the requested size is unavailable, no return or refund will be issued

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Products purchased during sales or promotions
• Customized or special edition items (if applicable)

QUALITY CHECK & AUTHENTICITY

All Grid11 products go through a strict quality check before dispatch.

Minor variations in color or fabric texture may occur due to lighting, photography, or manufacturing batches and do not qualify as defects.

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, contact us at:

📧 support@grid11.in 

Please include:

• Order ID
• Clear images/videos of the product
• Reason for return or exchange

Our team will review the request and respond within 24–48 hours.

FINAL DECISION

Grid11 reserves the right to approve or reject any return or exchange request after inspection.